Overview

Tired of avoiding difficult conversations? Does not having them stress you out? This topic will help you to uncover your avoidance tactics and REAP the rewards of hitting the conversations you dread head on.

Objectives

• Define "difficult conversations" with examples
• Prepare for difficult conversations
• Follow through a process for having a difficult conversation
• Describe the key skills required to have a successful conversation
• Identify the most common mistakes in having difficult conversations