Do you walk on egg shells and sacrifice your own best interests to avoid conflict? Would you like to be able to express your opinion confidently, without losing your cool? No longer shy away from assertiveness as this topic will encourage you out of the shadows - to express your opinions and needs without negative consequences.

Objectives

• Explain the difference between assertive and aggressive behaviour
• Describe how to say no without feeling guilty
• Explain the importance of clarifying exactly what you want
• Give some examples of how body language can reflect inner confidence
• Describe how to communicate your feelings and needs assertively